TY - JOUR TI - Operational risks classification within service-oriented architecture of information systems T2 - IS - KW - service-oriented architecture KW - error classification KW - operational risks KW - oil&gas and metal&mining industries KW - losses AB - The study identifies operational risks within service-oriented architecture (SOA) of information systems. As a part of operational risks a new error classification scheme is proposed for SOA applications. It is based on errors of the information systems which are service providers for application with service-oriented architecture. The proposed classification approach was used toclassify system errors from two different enterprises (oil and gas industry, metal and mining industry).Besides we conducted a research to identify possible losses from operational risks and estimated losses for each error group per day. AU - I. Pyrlina UR - https://bijournal.hse.ru/en/2011--4 (18)/44328282.html PY - 2011 SP - 54-61 VL -