TY - JOUR TI - Assessment of strategic decisions of information technologies service T2 - IS - KW - decision making support systems KW - Information Technologies service KW - strategic decisions KW - balanced scorecard KW - cause-and-effect relationships KW - COBIT standard KW - perspectives KW - corporate contribution KW - stakeholders KW - operational excellence KW - future orientation AB - In the paper an approach to identification of characteristics for assessment of IT strategic decisions is proposed. The main feature of the approach is associated with integration of Balanced Scorecard methodology for IT service (IT Balanced Scorecard) and COBIT standard. Such integration allows to describe a hierarchical structure of characteristics (metrics) for assessment of decisions efficiency in yje field of information technologies. AU - T. Kravchenko UR - https://bijournal.hse.ru/en/2011--4/44299484.html PY - 2011 SP - 16-23 VL -