Vol. 20 No. 3 (2026)

View Vol. 20 No. 3 (2026)

Published: 2026-09-30

Full Issue

Articles

Intelligent automation of bank contact centers: AI architecture and data-driven performance management (The case of Alfa-Bank)

Vladimir Vyacheslavovich Verkhoshinskiy

7-28
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Visual ontology engineering and cognitive psychology

Tatiana Albertovna Gavrilova

29-46
- PDF (Russian)
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Research on AI agents in economics and computer science: Thematic areas, dynamics, and prospects

Iuliia Nikolaevna Naidenova, Petr Andreevich Parshakov, Aleksei Olegovich Smirnov, Elena Anatolyevna Shakina, Evgeniya Andreevna Shenkman

47-68
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Research and analysis of approaches and views of IT specialists on the system, corporate and business architecture of the enterprise: trends, challenges, development prospects

Ruslan Islamovich Mamedguliev, Olga Anatolievna Tcukanova

69-89
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Mathematical model and methodology for assessing the structural observability of a knowledge management system: A practical case study at United Engine Corporation (UEC)

Pavel Aleksandrovich Mikhnenko, Maria Vasilevna Ermakova

90-113
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A two-echelon routing problem in forest-industry logistics with a nonlinear cost function: A modified ant colony algorithm on a transport graph with transit vertices

Rodion Sergeevich Rogulin

114-133
- PDF (Russian)
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