Tatiana Adueva – Senior Lecturer, Department of Data Processing Automation, Faculty of Control Systems, Tomsk State University of Control Systems and Radioelectronics (TUSUR).
Address: 40, Lenin str., Tomsk, 634050, Russian Federation.
E-mail: avt@garant.tomsk.ru

Alexander Akhaev – Post-graduate Student, Department of Complex Information Security of Computer Systems, Faculty of Computer Systems, Tomsk State University of Control Systems and Radioelectronics (TUSUR).
Address: 40, Lenin str., Tomsk, 634050, Russian Federation.
E-mail: AkhaevAV@gmail.ru

Ilya Khodashinsky – Professor, Department of Complex Information Security of Computer Systems, Faculty of Computer Systems, Tomsk State University of Control Systems and Radioelectronics (TUSUR).
Address: 40, Lenin str., Tomsk, 634050, Russian Federation.
E-mail: hodashn@rambler.ru

The article considers a problem of workplace arrangements and functions of sales managers who make a decision on configuration of software programs of Russian 1C software developer to fully satisfy customer requirements.

The need for this research has evolved from the fact that 1C Company, its partners and independent organizations supply the market with number of 1C:Enterprise 8 software programs. Various program configurations and solutions enable a complex dialog between seller and buyer and require wide knowledge and good training of both managers and buyers. This problem can be solved in several ways. Particularly, there are some specialized web-sites which interfaces help to narrow a search slightly and which descriptions are too long and require additional analysis. To ensure selection of optimal configuration, an expert system which, wholly or partially, can replace a sales manager, was developed. 

The article describes an approach for classification of all appropriate 1C:Enterprise 8 software programs. Such approach ensures not only a formalization of source information to make a decision on program purchasing / selling, but also a formalization of decision making process. The article also describes an approach for organization of working memory, provides knowledge base language and its formal description.

The production system that allows to select software programs in accordance with user request was developed based on proposed classification. The pilot system helps to define not more than two suitable configurations of 1C:Enterprise 8 software programs, in other words to significantly minimize a range of analyzed options.